Privacy Policy

Effective 9 November 2026

KDTV (KDTV, we, us) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you use the KDTV apps and the website at https://kdtv.app (the Service). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

• Account details: your name (optional), email address and password. Passwords are stored only as a one-way hash.
• Device information: the Device ID and Device Key shown in the app, device platform and model, app version, the date the device was last seen, and a scrambled (hashed) form of your device's hardware identifier used to stop free trials being reset.
• Technical information: IP addresses of the devices and computers that connect to the Service, browser and request details, and server logs.
• Playlist details you add: playlist names, server addresses, usernames and passwords for your own playlists. Server addresses and passwords are stored encrypted.
• Cookies: see section 6.
• Payment and licence records: licence dates and activation history. If you pay online, card details are handled by our payment provider and are not stored by us.
• Communications: messages you send to us, for example support emails.

We do not collect or monitor what you watch. Video streams play directly between your device and your playlist provider and do not pass through our servers.

2. How we collect it

We collect information directly from you (when you register, add a device or playlist, or contact us), automatically from the app and your browser when you use the Service, and from resellers who activate a device on your behalf.

3. Why we collect and use it

• to provide the Service: create your account, link devices, deliver your playlists to your devices, and manage trials and licences
• to prevent fraud and misuse, including repeated free trials and unlawful use
• to keep the Service secure and working, and to fix problems
• to respond to you and provide support
• to tell you about important changes to the Service or these policies
• to meet our legal obligations

We do not sell your personal information. We do not use it for third-party advertising.

4. Who we disclose it to

• service providers that host and protect the Service, currently DigitalOcean (servers) and Cloudflare (security and content delivery)
• payment providers, when you pay online
• the reseller who activated your device, limited to the Device ID and licence details
• law enforcement, regulators or others where required or authorised by law

5. Overseas disclosure

Our servers are located in India (DigitalOcean, Bangalore). Cloudflare processes traffic through its global network, and our service providers are based in the United States. Your information may therefore be stored or processed in India, the United States and other countries where these providers operate. We take reasonable steps to ensure these providers protect personal information in a way consistent with the APPs.

6. Cookies

We use a small number of cookies that are needed for the Service to work: a session cookie that keeps you logged in, and security cookies set by Cloudflare to protect the site from abuse. We do not currently use advertising or tracking cookies. You can block cookies in your browser, but you won't be able to log in.

7. Security and retention

We protect personal information with measures including encrypted connections (HTTPS), encryption of playlist credentials, hashed passwords, firewalls and restricted access to our servers. No system is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

We keep personal information only while it is needed for the purposes above or as required by law, then delete or de-identify it. You can ask us to delete your account at any time.

8. Access and correction

You can ask to access or correct the personal information we hold about you by emailing [email protected]. We will respond within a reasonable time, usually 30 days. You can update your devices and playlists yourself in your account.

9. Anonymity

You can browse our website without giving your name. To use the app we need an email address for your account, and the app needs to register a Device ID.

10. Complaints

If you think we have mishandled your personal information, please contact us first at [email protected]. We will investigate and reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy. The current version is always on this page with its effective date.

12. Contact us

Privacy questions or requests: [email protected]